Conditions of Sale
We are committed to providing a high standard of service to all our
customers and treating them fairly. There may be times when you don't feel
we've lived up to this. If this happens, we want to hear from you. Letting
us know when you're unhappy with the service you experience gives us the
opportunity to put matters right and to improve our service in the future
for everybody. Our dedicated staff are committed to working with you on
your complaint and resolving it. You can share your concerns with them by
calling 033 0303 0195 (9am-5pm Monday to Friday), faxing 01274763814 or
Alternatively, write to: The Complaints Team, Daxon, 2 Holdsworth Street,
Bradford, West Yorkshire, BD14AH.
For complaints relating to your Personal Account, please telephone our
customer care team on the number given in the Personal Account section
We aim to maintain our prices throughout the season, unless they are
subject to any special discount or merchandise offers, which we may, from
time to time, offer you. All our prices, where applicable include VAT or
Insurance Premium Tax at the current rate. If these rates, or any other
tax, charge or levy is introduced by the Government, then we reserve the
right to alter our prices at any time. The new price will be shown on the
merchandise page on the website, your order confirmation email and delivery
Our contract with you
After you have placed your order we will send you an order
acknowledgement by email. Your order is only considered accepted (and a
contract formed between us) when we dispatch the goods to you. We will
not be held wholly or partly responsible for any circumstances beyond
our reasonable control, which cause the delay or failure to deliver the
goods or services, or to comply with any other obligation.
We charge £2.99 for the packing and standard delivery of goods. This
charge remains the same whatever the size of your order. When goods are
in our warehouse and are in stock we deliver within 5-10 working days
of approving your order. If delivery is likely to be longer, we will
give you a likely delivery date. If, for example, an item is
unavailable, we may send an alternative, which you can return, free of
charge, if it is unsuitable. Next Day Delivery is currently available
on orders added to a Daxon Personal Account and is an additional
service provided under a separate contract. Please refer to the back
pages of the Daxon main catalogue for details of availability and
charges under the "Daxon Personal Account" section and to the section
headed "Returning goods to us" on this page for details of your rights
to cancel the service. We reserve the right to accept in part or in
full, or decline, any order or request for credit.
You have the right to cancel your order under the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations
We offer the following payment methods: Pay later with a Daxon
Credit Account and payment with a Credit or Debit Card including Visa,
MasterCard and Maestro.
Your use of the products
All our products are for domestic use only. If you intend to use
them for business, then you must check that they are suitable. You may
also invalidate any warranty if the products are used for business
Using the product for domestic purposes: We will be
responsible for any loss that you suffer as a result of a product's
failure, provided the reason for its failure was reasonably foreseeable
by both you and us when the contract was completed.
Using the product for business purposes: We will
not be responsible for any economic loss including, but not limited to,
loss of profit, revenue, contracts, savings, loss of data, goodwill or
reputation. Our maximum liability will be limited to the replacement
value of the product.
Whether products have been used for domestic or business purposes,
Daxon does not, by law, limit or exclude its liability for death or
personal injury caused by negligence, breach of duty, gross negligence
or willful misconduct. This clause does not affect your statutory
rights as a consumer.
Returning goods to us
We provide a free exchanges and returns service so you can return
items without paying return postage. You have 14 days from receipt of
your order to return any item. Items must be returned in original
condition. Once we receive items, we refund the cost of those items
using the method you used to pay. The standard delivery or Next Day
Delivery P&P charge you paid (if any) will not be refunded but you
will not pay return postage.
We recommend you use the above free returns service where we manage
the safe return once you hand items to your local Hermes courier but
you also have the right to return items under Consumer Contracts
(Information, Cancellation and Additional Charges) Regulation 2013 by
giving notice of cancellation in writing or another durable medium
within 14 working days starting on the day after the day of delivery.
However, if you opt to cancel under the Regulations, you must arrange
and pay for the return of items and take care to ensure returned items
are received undamaged. Once we receive items, we will refund the cost
of those items using the method you used to pay. If you cancel an
entire order transaction and the order was delivered by standard
delivery (rather than Next Day Delivery), we will also refund the £2.99
P&P charge you paid (if any) but you will have paid return postage.
If you cancel an entire order transaction delivered by Next Day
Delivery, the terms are slightly different. Next Day Delivery is an
additional service provided under a separate contract and can only be
cancelled under the above Regulations by giving notice of cancellation
in writing or another durable medium up to the point at which we start
to provide that additional service. If, after choosing and paying for
Next Day Delivery, you cancel an entire order transaction under the
Regulations within 14 working days after delivery, we will only refund
the £2.99 standard delivery charge and not the additional £1.99 charge
for Next Day Delivery.
Contact details for cancelling orders under the Regulations are as
follows::- Returns Dept, Daxon, 2 Navigation Walk, Bridge Street,
Wakefield, West Yorkshire, WF1 5RH; or firstname.lastname@example.org.
Further information in relation to cancelling under the Regulations
can be found below.
Daxon Personal Account
A Personal Account is a credit agreement available subject to
acceptance to UK residents aged 18+. Statements are issued monthly.
Payments due 21 days after the statement date. Minimum monthly
repayment £5 or 5% (whichever is greater). Personal Account
Example: cash price and amount of credit £300.
Representative 39.6% APR variable. Interest rate 33.8%
variable. By applying for a Personal Account you consent to a
credit search. We will search files of credit reference agencies who
record the search and we may share information about you and the
conduct of your account with them and other companies for use in credit
decisions and to pursue debtors. We may also use your information held
within the Movitex group of companies (and by our former sister
companies, La Redoute and Vertbaudet), including shopping habits to run
your Personal Account. We may restrict or refuse applications. For full
www.daxon.co.uk. If you require more details of the credit reference
agencies from whom we record information about you, please telephone
our customer care team on 0871 225 8080 (calls cost 10p a minute plus
network extras - mobile/other providers' charges may vary). Our lines
are open from 8am-9pm, Monday to Friday and Saturday 9am-4.30pm.
Arrears Terms -
Should you fail at any time to keep your account up to date and in
accordance with the terms and conditions of trading, we reserve the
right to charge for our costs which will not exceed £12.00 per event in
respect of any of the following: despatch of any reminder letter or
other communication, 'refer to drawer' cheques or other failure to
honour any method of payment, or to transfer your account to a debt
collection department or agency. We also reserve the right to issue you
with a default notice and demand full repayment of the whole
outstanding balance in the event of any breach of the terms and
conditions of trading occurring in the conduct of your account.
Order Codes tell us which promotion or special offer you are
entitled to claim with your order. The Order Code is for you
personally, and remains the property of the company at all times.
Unless stated otherwise in the Order Code details for the relevant
offer, Order Codes can only be used once and discounts are not valid on
Red Page items, already discounted products or certain internet-only
products indicated on the website. If you place more than one order
using the same Order Code, your first order only will be accepted. We
reserve the right to restrict or refuse orders or substitute gifts
We reserve the right to take action to recover merchandise which has
been delivered incorrectly by us following any abuse of Order Code
and/or to adjust your account with us.
Trading Area and VAT
Our merchandise (except certain stated items) is for sale within the
UK (including Northern Ireland), Channel Islands, the Isle of Man and
BFPO Germany. All prices include VAT unless the product is exempt.
However, where VAT is chargeable or becomes chargeable (previously
exempt products may become chargeable to VAT from time to time), we
reserve the right to amend our prices to reflect any changes in VAT
which may occur from time to time (e.g. an exempt product may become
chargeable; the rate of VAT chargeable on a product may change). The
new price will be shown on the product page on the site, on your order
confirmation email and on your delivery note. No discount will be given
on products where VAT is not chargeable, nor accountable to HM Customs
& Excise or similar authority within the European Union.
Data Protection Act 1998
Daxon is registered to hold personal data under the Data Protection
personal information we collect about you and includes the topics set
- Your confidentiality and privacy
- Information we might need from you
- How we use this information (includes general use, credit
searches and marketing)
- How to unsubscribe from marketing
- How we keep this information secure
- Head Office Contact Details
updating the statement on our website. You can access our website
homepage and browse our site without disclosing your personal data.
Copyright and Trademark
The use of Trademarks advertising our merchandise should not be
taken as indicating the merchandise's country of origin. Except where
otherwise stated, copyright rests with Redcats (Brands) Limited in
respect of the material published and any copyrighted matters may only
be used with the consent of Daxon.
Alteration to the Terms and Conditions, Waiver & Governing Law
We reserve the right to amend these terms and conditions if
necessary. You will be subject to the terms and conditions at the time
that you use the website unless any change is required by law or
government authority. If any of these terms and conditions is deemed
invalid or unenforceable by any competent authority, that condition
will be removed. This will not affect any of the remaining terms and
conditions. Any delay or failure by us to exercise our legal rights
within our contract with you should not be seen as a waiver of our
legal rights. These terms and conditions and the contract between you
and us will be governed by the laws of England and any disputes will be
resolved exclusively in the English courts.
Information about the exercise of the right
to cancel under the Consumer Contracts (Information, Cancellation
and Additional Charges) Regulations 2013
Right to Cancel
As confirmed above, we provide a free exchanges and returns service
so you can return items without paying return postage. You have 14 days
from receipt of your order to return any item. Items must be returned
in original condition. Once we receive items, we refund the cost of
those items using the method you used to pay. The standard delivery or
Next Day Delivery P&P charge you paid (if any) will not be refunded
but you will not pay return postage.
You have the right to cancel a contract within 14 days without
giving any reason.
The Cancellation period will expire after 14 days from the day on
which you acquire, or a third party other than the carrier and
indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Daxon at
Returns Dept, Daxon, 2 Navigation Walk, Bridge Street, Wakefield, West
Yorkshire, WF1 5RH; or email@example.com; or on 033 0303 0195) of
your decision to cancel this contract by a clear statement (e.g. a
letter send by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient for you to send
your communication concerning your exercise of the right to cancel
before that cancellation period has expired.
Effects of cancellation
If you cancel a contract, we will reimburse to you all payments
received from you, including the cost of delivery (except for the
supplementary costs arising if you chose a type of delivery other than
the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of
any goods supplied, if the loss is the result of unnecessary handling
We will make the reimbursement without undue delay, and not later
- 14 days after the day we receive back from you any good
- (If earlier) 14 days after the day you provide evidence that
you have returned the goods, or
- If there were no goods supplied, 14 days after the day on which
we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as
you used for the initial transaction, unless you have expressly agreed
otherwise; in any event, you will not incur any fees as a result of the
You shall send the goods back or hand them over to Daxon at our
premises at, Returns Dept, Daxon, 2 Navigation Walk, Bridge Street,
Wakefield, West Yorkshire, WF1 5RH without undue delay and in any event
not later than 14 days from the day on which you communicate your
cancellation from the contract to us. The deadline is met if you send
back the goods before the period of 14 days has expired. You will have
to bear the direct cost of returning the goods to us. The cost is
estimated at a maximum of £10.
You are only liable for any diminished value of the goods resulting
from the handling other than what is necessary to establish the nature,
characteristics and functioning of the goods.
Proprietor: Movitex (UK) Limited t/a Daxon. Movitex (UK) Limited is
an Appointed Representative of Redcats (Brands) Limited which is
authorised and regulated by the Financial Conduct Authority. Registered
Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH.
All details are correct at the time of publication (June 2014).