Conditions of Sale
We are committed to providing a high standard of service to all our customers and treating them fairly. There may be times when you don't feel we've lived up to this. If this happens, we want to hear from you. Letting us know when you're unhappy with the service you experience gives us the opportunity to put matters right and to improve our service in the future for everybody. Our dedicated staff are committed to working with you on your complaint and resolving it. You can share your concerns with them by calling 033 0303 0195 (8am-9pm Monday to Friday or 9am to 4:30pm Saturday), faxing 01274763814 or emailing firstname.lastname@example.org. Alternatively, write to: The Complaints Team, Daxon, 2 Holdsworth Street, Bradford, West Yorkshire, BD14AH.
For complaints relating to your Personal Account, please
telephone our customer care team on the number given in the
Personal Account section below.
Please try to resolve
it with us in the first instance. If you are not happy with the way
in which we handled your complaint or the result, you may be able
to complain to the Financial Ombudsman Service, however, you must
raise any complaint with us first. The Financial Ombudsman Service
can be contacted by post at the Financial Ombudsman Service,
Exchange Tower, London E14 9SR or by telephone on 0800 023 4567 or
0300 123 9123 or at www.financial-ombudsman.org.uk
In relation to complaints regarding our retail products and services (e.g. product quality, delivery), under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if we cannot resolve a complaint using our internal complaints procedure, we must inform you: (i) that the matter cannot be settled, (ii) the name and website address of a relevant provider of Alternative Dispute Resolution (ADR) services, and (iii) whether we (Movitex (UK) Limited t/a Daxon) are obliged to or prepared to make use of the relevant ADR provider. We are not obliged to use an ADR provider and, as we receive few complaints that are not ultimately resolved, we have decided not to pay to subscribe to an ADR scheme at this stage. Similarly, the European Commission has set up an online dispute resolution platform (click here (http://ec.europa.eu/odr) to access) for disputes between consumers and retailers in relation to online purchases. We do not currently accept referrals to ADR made through that platform.
We do, however, have a "Primary Authority" arrangement with West Yorkshire Trading Standards and customers can seek advice and information about their rights from Citizens Advice: www.citizensadvice.org.uk. We are committed to providing a high standard of service and treating our customers fairly.
We aim to maintain our prices throughout the season, unless they are subject to any special discount or merchandise offers, which we may, from time to time, offer you. All our prices, where applicable include VAT or Insurance Premium Tax at the current rate. If these rates, or any other tax, charge or levy is introduced by the Government, then we reserve the right to alter our prices at any time. The new price will be shown on the merchandise page on the website, your order confirmation email and delivery note.
Our contract with you
After you have placed your order we will send you an order
acknowledgement by email. Your order is only considered accepted
(and a contract formed between us) when we dispatch the goods to
you. We will not be held wholly or partly responsible for any
circumstances beyond our reasonable control, which cause the delay
or failure to deliver the goods or services, or to comply with any
We charge £2.99 for the packing and standard delivery of
goods. This charge remains the same whatever the size of your
order. When goods are in our warehouse and are in stock we deliver
within 3 to 5 working days of approving your order. If delivery is
likely to be longer, we will give you a likely delivery date. If,
for example, an item is unavailable, we may send an alternative,
which you can return, free of charge, if it is unsuitable. Next Day
Delivery is an additional service provided under a separate
contract. Please refer to the back pages of the Daxon main
catalogue for details of availability and charges under the "Daxon
Personal Account" section and to the section headed "Returning
goods to us" on this page for details of your rights to cancel the
service. We reserve the right to accept in part or in full, or
decline, any order or request for credit.
Your use of the products
All our products are for domestic use only. If you intend to use
them for business, then you must check that they are suitable. You
may also invalidate any warranty if the products are used for
Using the product for domestic purposes: We
will be responsible for any loss that you suffer as a result of a
product's failure, provided the reason for its failure was
reasonably foreseeable by both you and us when the contract was
Using the product for business purposes: We
will not be responsible for any economic loss including, but not
limited to, loss of profit, revenue, contracts, savings, loss of
data, goodwill or reputation. Our maximum liability will be limited
to the replacement value of the product.
Whether products have been used for domestic or business
purposes, Daxon does not, by law, limit or exclude its liability
for death or personal injury caused by negligence, breach of duty,
gross negligence or willful misconduct. This clause does not affect
your statutory rights as a consumer.
Returning goods to us
We provide a free exchanges and returns service so you can
return items without paying return postage. You have 14 days from
receipt of your order to return any item. Items must be returned in
original condition. Once we receive items, we refund the cost of
those items using the method you used to pay. The standard delivery
or Next Day Delivery P&P charge you paid (if any) will not be
refunded but you will not pay return postage.
We recommend you use the above free returns service where we
manage the safe return once you hand items to your local Hermes
courier but you also have the right to return items under Consumer
Contracts (Information, Cancellation and Additional Charges)
Regulation 2013 by giving notice of cancellation in writing or
another durable medium within 14 days of delivery. However, if you opt to cancel under the
Regulations, you must arrange and pay for the return of items and
take care to ensure returned items are received undamaged. Once we
receive items, we will refund the cost of those items using the
method you used to pay. If you cancel an entire order transaction
and the order was delivered by standard delivery (rather than Next
Day Delivery), we will also refund the £2.99 P&P charge
you paid (if any) but you will have paid return postage. If you
cancel an entire order transaction delivered by Next Day Delivery,
the terms are slightly different. Next Day Delivery is an
additional service provided under a separate contract and can only
be cancelled under the above Regulations by giving notice of
cancellation in writing or another durable medium up to the point
at which we start to provide that additional service. If, after
choosing and paying for Next Day Delivery, you cancel an entire
order transaction under the Regulations, we will only refund the
£2.99 standard delivery charge and not the additional
£1.99 charge for Next Day Delivery.
Contact details for cancelling orders under the Regulations are
as follows::- Returns Dept, Daxon, 2 Navigation Walk, Bridge
Street, Wakefield, West Yorkshire, WF1 5RH; or email@example.com.
Further information in relation to cancelling under the
Regulations can be found below.
Daxon Personal Account
A Personal Account is a credit agreement available subject to
acceptance to UK residents aged 18+. Statements are issued monthly.
Payments due 21 days after the statement date. Minimum monthly
payment will be the greater of either (i) £5; (ii) 5% of your
outstanding balance or (iii) all interest, insurance and
administration charges on the current statement plus 1% of your
remaining outstanding balance. Personal Account Example:
cash price and amount of credit £300. Representative 39.6%
APR variable. Interest rate 33.8% variable. By applying
for a Personal Account you consent to a credit search. We will
search files of credit reference agencies who record the search and
we may share information about you and the conduct of your account
with them and other companies for use in credit decisions and to
pursue debtors. We may also use your information held within the
Movitex group of companies (and by our former sister companies, La
Redoute and Vertbaudet), including shopping habits to run your
Personal Account. We may restrict or refuse applications. For full
www.daxon.co.uk. If you require more details of the credit
reference agencies from whom we record information about you,
please telephone our customer care team on 033 0303 0195. Our lines
are open from 8am-9pm, Monday to Friday and Saturday
9am-4.30pm. Your call may be recorded for training or monitoring purposes.
Arrears Terms - Should you fail at any time to
keep your account up to date and in accordance with the terms and
conditions of trading, we reserve the right to charge for our costs
which will not exceed £12.00 per event in respect of any of
the following: despatch of any reminder letter or other
communication, 'refer to drawer' cheques or other failure to honour
any method of payment, or to transfer your account to a debt
collection department or agency. We also reserve the right to issue
you with a default notice and demand full repayment of the whole
outstanding balance in the event of any breach of the terms and
conditions of trading occurring in the conduct of your account.
Order Codes tell us which promotion or special offer you are
entitled to claim with your order. The Order Code is for you
personally, and remains the property of the company at all times.
Unless stated otherwise in the Order Code details for the relevant
offer, Order Codes can only be used once and discounts are not
valid on Red Price items marked with , already discounted products or certain
internet-only products indicated on the website. If you place more
than one order using the same Order Code, your first order only
will be accepted. We reserve the right to restrict or refuse orders
or substitute gifts where necessary.
We reserve the right to take action to recover merchandise which
has been delivered incorrectly by us following any abuse of Order
Code and/or to adjust your account with us.
Trading Area and VAT
Our merchandise (except certain stated items) is for sale within
the UK (including Northern Ireland), Channel Islands, the Isle of
Man and BFPO Germany. All prices include VAT unless the product is
exempt. However, where VAT is chargeable or becomes chargeable
(previously exempt products may become chargeable to VAT from time
to time), we reserve the right to amend our prices to reflect any
changes in VAT which may occur from time to time (e.g. an exempt
product may become chargeable; the rate of VAT chargeable on a
product may change). The new price will be shown on the product
page on the site, on your order confirmation email and on your
delivery note. No discount will be given on products where VAT is
not chargeable, nor accountable to HM Customs & Excise or
similar authority within the European Union.
Data Protection Act 1998
Daxon is registered to hold personal data under the Data
use personal information we collect about you and includes the
topics set out below:-
- Your confidentiality and privacy
- Information we might need from you
- How we use this information (includes general use, credit
searches and marketing)
- How to unsubscribe from marketing
- How we keep this information secure
- Head Office Contact Details
updating the statement on our website. You can access our website
homepage and browse our site without disclosing your personal
Copyright and Trademark
The use of Trademarks advertising our merchandise should not be
taken as indicating the merchandise's country of origin. Except
where otherwise stated, copyright rests with Movitex (UK) Limited
in respect of the material published and any copyrighted matters
may only be used with the consent of Daxon.
Alteration to the Terms and Conditions, Waiver & Governing
We reserve the right to amend these terms and conditions if
necessary. You will be subject to the terms and conditions at the
time that you use the website unless any change is required by law
or government authority. If any of these terms and conditions is
deemed invalid or unenforceable by any competent authority, that
condition will be removed. This will not affect any of the
remaining terms and conditions. Any delay or failure by us to
exercise our legal rights within our contract with you should not
be seen as a waiver of our legal rights. These terms and conditions
and the contract between you and us will be governed by the laws of
England and any disputes will be resolved exclusively in the
Information about the exercise of the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Right to Cancel
You have the right to cancel a contract within 14 days without
giving any reason.
The Cancellation period will expire after 14 days from the day
on which you acquire, or a third party other than the carrier and
indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Daxon at
Returns Dept, Daxon, 2 Navigation Walk, Bridge Street, Wakefield,
West Yorkshire, WF1 5RH; or firstname.lastname@example.org; or on 033 0303
0195) of your decision to cancel this contract by a clear statement
(e.g. a letter send by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient for you to
send your communication concerning your exercise of the right to
cancel before that cancellation period has expired.
Effects of cancellation
If you cancel a contract, we will reimburse to you all payments
received from you, including the cost of delivery (except for the
supplementary costs arising if you chose a type of delivery other
than the least expensive type of standard delivery offered by
We may make a deduction from the reimbursement for loss in value
of any goods supplied, if the loss is the result of unnecessary
handling by you.
We will make the reimbursement without undue delay, and not later
- 14 days after the day we receive back from you any good
- (If earlier) 14 days after the day you provide evidence
that you have returned the goods, or
- If there were no goods supplied, 14 days after the day on
which we are informed about your decision to cancel this
We will make the reimbursement using the same means of payment
as you used for the initial transaction, unless you have expressly
agreed otherwise; in any event, you will not incur any fees as a
result of the reimbursement.
You shall send the goods back or hand them over to Daxon at our
premises at, Returns Dept, Daxon, 2 Navigation Walk, Bridge Street,
Wakefield, West Yorkshire, WF1 5RH without undue delay and in any
event not later than 14 days from the day on which you communicate
your cancellation from the contract to us. The deadline is met if
you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods to us.
The cost is estimated at a maximum of £10.
You are only liable for any diminished value of the goods
resulting from the handling other than what is necessary to
establish the nature, characteristics and functioning of the
Proprietor: Movitex (UK) Limited t/a Daxon is authorised and
regulated by the Financial Conduct Authority (No. 400458).
Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire,
All details are correct at the time of publication (July